Warranty Information

At Vaporizers Direct, your satisfaction and peace of mind are our top priorities. All vaporizers we offer are covered by manufacturer's warranties, ensuring the quality and reliability you deserve. Below, you will find detailed information on each manufacturer's warranty policy so you can understand exactly how your purchase is protected.

What to Do if You Suspect a Fault

If you believe your device is faulty, we recommend the following steps.

Begin with Troubleshooting
Many common issues can be resolved with simple steps like charging the device properly, cleaning it thoroughly, or resetting it. We encourage checking the troubleshooting guides provided by the manufacturer (linked below) before submitting a warranty claim.
Review the Manufacturer’s Warranty
Use the links below to view warranty length, coverage details, and instructions for starting a claim. For the fastest resolution, warranty claims should be handled directly through the manufacturer.
Access Your Invoice
Most manufacturers require proof of purchase for warranty claims. You can download your invoice by signing into your account using the same email you used when placing your order, and navigating to the orders page. If you have any trouble accessing it we're happy to help send you one as well.
Contact Us
If you’re unsure or have questions about your device. We’re happy to assist with initial troubleshooting or help confirm whether a warranty claim is the best next step.

If you have any questions or need further help, please read our warranty support guide below, or email us at support@vaporizersdirect.com.au

Manufacturer Warranty Support Links

Pax

Pax offers a 10-year warranty on the PAX 2 and PAX 3, and a 2-year warranty on most other devices, including the PAX Plus and PAX Mini. The warranty covers manufacturing defects, including battery failure, faulty heating elements, or electronics issues.

Medivape

Medivape offers a 1-year warranty on the Medivape Ultra. The warranty covers defects in manufacturing, workmanship, and materials.

MediVape Ultra User Manual
Warranty Claim: Contact support@topgreencig.com

Arizer

Arizer provides a 2-year warranty on all devices, including a lifetime warranty on the heating element. The battery is covered for one year. Claims can be made through their support page.

Storz & Bickel

Storz & Bickel devices come with a 3-year warranty that covers manufacturing defects. To initiate a claim, customers can register their devices for a streamlined process.

Boundless

Boundless provides a 3-year warranty on its products and a separate 90-day warranty for batteries. For warranty claims, contact customer support via email.

Warranty Info
Warranty Claim: Contact Boundless at customer@bndlstech.com

Davinci

Davinci devices include a 5-year warranty that covers defects in workmanship and materials. Warranty claims are easy to file using the online claim form.

DynaVap

DynaVap provides a 30-day limited warranty covering manufacturing defects. For more warranty information or assistance, reach out via their contact page.

Healthy Rips

Healthy Rips offers a 1-year warranty on their devices, covering manufacturing defects. Extend your coverage by registering the device using the online form.

XMAX

XMAX devices are covered under a 1-year warranty. For battery and functional issues, reach out to their support team via email.

Warranty Info
Warranty Claim: Contact XMAX at support@xmaxvaporizer.com

Puffco

Puffco products include a 1-year warranty covering manufacturing defects and workmanship issues.

DabX

DabX products come with a 1-year warranty that covers manufacturing defects. Reach out to their support team via email for assistance.

Warranty Info
Warranty Claim: Contact DabX at support@dabx.com
Product Registration

Warranty Support Guide

While we recommend submitting warranty claims directly through the manufacturer for the fastest resolution, we understand this may not always be possible. If you've had trouble getting a response or are unable to go through the brand directly, we may be able to assist by reviewing the issue internally.

What’s Covered

We can assist with warranty claims for devices that meet all of the following conditions:

The product is experiencing a clear manufacturer fault or defect
The issue occurred during normal use within the warranty period
The unit was purchased directly from Vaporizers Direct Australia

What’s Not Covered

Unfortunately, we cannot offer support for returns that involve:

User damage (e.g. drops, water exposure, misuse)
Vaporizers that are used but not demonstrably faulty
- This includes situations where the customer:
  - Changed their mind after purchase
  - Found the product cheaper elsewhere
  - Decided they no longer want or need the item
Products returned in an unclean condition or containing prohibited substances

Return Requirements

To ensure a smooth process:

All vaporizers must be thoroughly cleaned prior to return
Returns must include all original accessories and packaging (if available)
Any device returned without prior approval, or that is visibly damaged or unclean, will be declined

What to Expect

The return and inspection process typically takes 5–15 business days from the time the return is shipped

If the product is confirmed to be faulty:

We will offer a replacement (if in stock), or
A full refund (if a replacement is unavailable)

If no fault is found, or if the item does not meet warranty eligibility, it may be returned to you at your expense

Still Unsure?

If you’re not sure whether your device qualifies for a return or warranty evaluation, just reach out to us at support@vaporizersdirect.com.au. We’ll help you assess the situation and determine the best next step.